A retiring certification, eighteen years on Dynamics 365, and three days to prepare. How a free practice assessment exposed a confidence gap, where experience and exam expectations diverge, and what AI now looks like inside D365 Sales.
I passed the AB-731 Microsoft Certified AI Transformation Leader exam. These are my revision notes. Three domains with scenario-based questions. Useful whether you are sitting the exam or just want a grounded reference.
The structure of a session determines what it can produce. Most default formats are not designed to help.
Most meetings fail by design, not by accident. An introduction to Liberating Structures and why the format you choose shapes everything.
Modernize IDEO’s 3-lens framework for AI: Add Strategic Fit and Ethics to move from "can we build it" to "should we" and "can we win."
Reflections from the Elements of AI course: unpacking suitcase words, Bayes’ rule, and neural networks without the hype. Five lessons on how to think clearly about intelligence, bias, and lifelong learning.
I read *How AI Will Change Your Life* by Patrick Dixon in one sitting, fresh off an IDLES gig in Bristol. Here's what stuck: – AI is already shaping how we think and choose – AI won’t take your job, but it will change what that job looks like – Cybercrime’s next wave will be smarter and scarier
This summary post introduces a practical, experience-led series on delivering sustainable CRM transformation. Covering team design, product thinking, measurement, leadership, and more. It’s a guide for doing the hard things well and building a platform that lasts.
CRM success isn’t just about delivery. This bonus post explores the often-overlooked areas, from security to vendor management, that hold everything together.
Sometimes Big Bang is unavoidable. We explain how we prepared, supported users, and adapted delivery to land CRM successfully in one coordinated go-live.
Every transformation sits on assumptions. This post makes those assumptions visible and explains what to do when they start to wobble.
Why the first 90 days post-launch are critical. We share our transition plan for moving from programme to product delivery without losing momentum.